TY  - BOOK
AU  - Calvert,Natalie
TI  - Gower handbook of call and contact centre management
SN  - 0566085100 :
U1  - 658.812 
PY  - 2004///
CY  - England
PB  - Gower
KW  - Sales management
KW  - Salesmen and salesmanship
N1  - Glossary : p. 318-328; Includes index
ER  -