TY  - BOOK
AU  - Gross,T.Scott
TI  - How to get what you want from almost anybody
SN  - 9788187671596 (pbk.)
U1  - 381.3 22
PY  - 2006///
CY  - Chennai
PB  - Westland
KW  - Customer services
KW  - Consumer education
ER  -