Gross, T. Scott <br/><br/>
How to get what you want from almost anybody / 
T. Scott Gross 
 - Chennai :  Westland,  2006 
 - vii, 183 p.;  22 cm. 
<br/><br/><label>ISBN: </label>9788187671596 (pbk.)  Rs. 175.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Consumer education
<br/><br/><label>Dewey Class. No.: </label>381.3