TY  - BOOK
AU  - Swarup,Kalyan
AU  - Gadewar,Kalyan
ED  - National Institute of Bank Management (Pune, India)
ED  - India.
TI  - Exemplary implementation of citizen's charter in Punjab National Bank, Oriental Bank of Commerce and Punjab & Sind Bank
U1  - 332.1223 22
PY  - 2003///
CY  - Pune, Maharashtra, New Delhi
PB  - National Institute of Bank Management, Department of Administrative Reforms & Public Grievances, Government of India
KW  - Punjab National Bank (India)
KW  - Charters
KW  - Oriental Bank of Commerce (India)
KW  - Punjab & Sind Bank (India)
N1  - Joint document on the hand-holding exercise
ER  -