Swarup, Kalyan <br/><br/>
Exemplary implementation of citizen's charter in Punjab National Bank, Oriental Bank of Commerce and Punjab & Sind Bank/ 
Kalyan Swarup, A. U. Gadewar 
 - Pune, Maharashtra :  New Delhi :  National Institute of Bank Management  Department of Administrative Reforms & Public Grievances, Government of India,  2003 
 - xx, 68 p. :  col. chart, col. ill.;  21 cm. 
<br/><br/> Joint document on the hand-holding exercise 
<br/><br/><label>ISBN: </label> Rs. 150.00(pbk) 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Punjab National Bank (India)--Charters
<br/><br/><label>Subjects--Topical Terms: </label><br/>Oriental Bank of Commerce (India)--Charters<br/>Punjab & Sind Bank (India)--Charters
<br/><br/><label>Dewey Class. No.: </label>332.1223