TY  - BOOK
AU  - Hasan Akpolat
TI  - Six sigma in transactional and service environments
SN  - 0566085771
U1  - 658.4013 22
PY  - 2004///
CY  - Aldershot, Hants, Eng.
PB  - Gower
KW  - Service industries
KW  - Management
KW  - Customer relations
KW  - Case studies
KW  - Six Sigma (Quality control standard)
KW  - Quality control
KW  - Statistical methods
N1  - Includes index; Glossary: p. 155-159
ER  -