Hasan Akpolat <br/><br/>
Six sigma in transactional and service environments/ 
Hasan Akpolat 
 - Aldershot, Hants, Eng. :  Gower,  c 2004 
 - xiii, 163 p.;  25 cm. 
<br/><br/> Includes index 
<br/><br/>Glossary: p. 155-159 
<br/><br/><label>ISBN: </label>0566085771  £ 49.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management<br/>Customer relations--Case studies<br/>Six Sigma (Quality control standard)<br/>Service industries--Quality control--Statistical methods<br/>Quality control--Statistical methods
<br/><br/><label>Dewey Class. No.: </label>658.4013