TY - BOOK AU - Neiger,Dina AU - Churilov,Leonid AU - Flitman,Andrew TI - Value-focused process engineering : a systems approach: with applications to human resource management SN - 9780387095202 U1 - 658.4063 22 PY - 2009/// CY - New York PB - Springer KW - Reengineering (Management) N1 - Includes bibliographical references and index ER -