TY  - BOOK
AU  - O'Connell,John
AU  - Pyke,Jon
AU  - Whitehead,Roger
TI  - Mastering  your organization's processes: a plain guide to business process management
SN  - 0521839750
U1  - 658.401 22
PY  - 2006///
CY  - Cambridge
PB  - The University Press
KW  - Business planning
KW  - Organizational effectiveness
KW  - Industrial management
KW  - Office management
N1  - Includes bibliographical references and index
ER  -