O'Connell, John <br/><br/>
Mastering  your organization's processes :  a plain guide to business process management/ 
John O'Connell, Jon Pyke, Roger Whitehead 
 - Cambridge :  The University Press,  2006 
 - xx, 270 p. :  ill.;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0521839750  $ 53.40 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business planning<br/>Organizational effectiveness<br/>Industrial management<br/>Office management
<br/><br/><label>Dewey Class. No.: </label>658.401