TY - BOOK AU - Perrone,G. AU - Bruccoleri,M. AU - Renna,P. TI - Designing and evaluating value added services in manufacturing e-market places SN - 1402031513 U1 - 658.872 22 PY - 2005/// CY - Dordrecht, The Netherlands PB - Springer KW - Telemarketing N1 - Includes bibliographical references ER -