TY - BOOK AU - Misino,Dominick J. AU - DeFelice,Jim TI - Negotiate and win: Proven strategies from the NYPD's top hostage negotiator SN - 0070606374 (pbk.) U1 - 302.3 22 PY - 2005/// CY - New Delhi PB - Tata McGraw-Hill Education KW - Social interaction KW - Negotiation N1 - Includes index ER -