TY  - BOOK
AU  - Besterfield,Dale H.
TI  - Total quality management
SN  - 8120328833(pbk.)
U1  - 658.562 
PY  - 2005///
CY  - New Delhi
PB  - Prentice-Hall of India
KW  - Total quality management
N1  - Includes index
ER  -