Total quality management/ TQM Dale H. Besterfield...[et al]. - 3rd ed. - New Delhi : Prentice-Hall of India, c2005 - xi, 640 p. : ill.; 24 cm. Includes index ISBN: 8120328833(pbk.) Rs. 375.00 Subjects--Topical Terms: Total quality management Dewey Class. No.: 658.562 / T 64(3)