TY  - BOOK
AU  - Harrington,H.James
TI  - Business process improvement: the breakthrough strategy for total quality, productivity, and competitiveness
SN  - 0070600031 (pbk)
U1  - 658.562 22
PY  - 2005///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Quality control
KW  - Production management
ER  -