TY - BOOK AU - Ravi,Vadlamani TI - Advances in banking technology and management : impacts of ICT and CRM SN - 9781599046754 U1 - 332.1068 22 PY - 2008/// CY - Hershey, Pa. PB - Information Science Reference KW - Banks and banking KW - Automation KW - Technological innovations KW - Financial services industry N1 - Includes bibliographical references and index ER -