Rossotti, Charles O. Many unhappy returns : one man's quest to turn around the most unpopular organization in America/ Charles O. Rossotti - Boston : Harvard Business School Press, c2005 - xii, 340 p. : ill.; 25 cm. Includes bibliographical references and index ISBN: 1591394414 $ 26.95 Subjects--Corporate Names: U.S. : internal revenue service Subjects--Topical Terms: Tax administration and procedure--U.S. Dewey Class. No.: 352.44