TY  - BOOK
AU  - Loon,Han van
TI  - Process assessment and improvement: a practical guide
SN  - 9780387300443
U1  - 005 22
PY  - 2007///
CY  - New York
PB  - Springer
KW  - Computer software
KW  - Reliability
KW  - Quality control
N1  - Includes bibliographical references and index
ER  -