Loon, Han van <br/><br/>
Process assessment and improvement :  a practical guide/ 
by Han van Loon 
 - 2nd ed. 
 - New York :  Springer,  c2007 
 - xvi, 293 p. :  ill.;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780387300443  Euro.99.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer software--Reliability<br/>Computer software--Quality control
<br/><br/><label>Dewey Class. No.: </label>005