TY  - BOOK
AU  - Snyder, Mike
TI  - Microsoft dynamics CRM 4.0: step by step
SN  - 9788120336827 (pbk)
U1  - 658.812028553 22
PY  - 2009///
CY  - New Delhi
PB  - PHI Learning
KW  - Customer relations
KW  - Management
KW  - Computer programs
KW  - Management information systems
KW  - Data processing
N1  - Includes index; Glossary : p. 423-425
ER  -