Microsoft dynamics CRM 4.0 :  step by step/ 
Mike Snyder... [et al.]. 
 - New Delhi :  PHI Learning,  c 2009 
 - xxx, 445 p. :  ill.;  24 cm.  CD-ROM 
<br/><br/> Includes index 
<br/><br/>Glossary : p. 423-425 
<br/><br/><label>ISBN: </label>9788120336827 (pbk)  Rs.450.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management--Computer programs<br/>Management information systems<br/>Customer relations--Data processing
<br/><br/><label>Dewey Class. No.: </label>658.812028553