TY  - BOOK
AU  - Yagil,Dana
TI  - The service providers
SN  - 9780230514973
U1  - 658.812 22
PY  - 2008///
CY  - Basingstoke, Hampshire, Eng.
PB  - Palgrave Macmillan
KW  - Customer services
KW  - Customer relations
KW  - Consumer satisfaction
N1  - Includes bibliographical references and index
ER  -