Yagil, Dana <br/><br/>
The service providers/ 
Dana Yagil 
 - Basingstoke, Hampshire, Eng. :  Palgrave Macmillan,  c2008 
 - xi, 236p.;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780230514973  £55.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations<br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812