TY  - BOOK
AU  - Urban,Glen
TI  - Don't just relate-- advocate!: a blueprint for profit in the era of customer power
SN  - 0131913611
U1  - 658.812 22
PY  - 2005///
CY  - Upper Saddle River, N. J.
PB  - Wharton School pub.
KW  - Customer relations
KW  - Corporations
KW  - Public relations
N1  - Includes bibliographical references and index
ER  -