Urban, Glen <br/><br/>
Don't just relate-- advocate! :  a blueprint for profit in the era of customer power/ 
Glen Urban 
 - Upper Saddle River, N. J. :  Wharton School pub.,  c2005 
 - xvi, 234 p. :  ill.;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0131913611  $27.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Corporations--Public relations
<br/><br/><label>Dewey Class. No.: </label>658.812