Shaw, Colin <br/><br/>
Revolutionize your customer experience/ 
Colin Shaw 
 - Basingstoke, Hampshire, Eng. :  Palgrave Macmillan,  c2005 
 - xx, 220 p.;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>140393603X  £ 19.99 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services<br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812