TY  - BOOK
AU  - Schneider,Benjamin
AU  - White,Susan S.
TI  - Service quality: research perspectives
SN  - 076192146X
U1  - 658.812 22
PY  - 2004///
CY  - Thousand Oaks, Calif.
PB  - SAGE
KW  - Customer services
KW  - Quality control
KW  - Research
KW  - Management
KW  - Consumer satisfaction
N1  - Includes bibliogrphical references and index
ER  -