Schneider, Benjamin  1938- <br/><br/>
Service quality :  research perspectives/ 
Benjamin Schneider, Susan S. White 
 - Thousand Oaks, Calif. :  SAGE,  c2004 
 - xiii, 185p.;  24 cm. 
 - Foundations for organizational science .
<br/><br/>Includes bibliogrphical references and index 
<br/><br/><label>ISBN: </label>076192146X  $ 72.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quality control--Research<br/>Customer services--Management--Research<br/>Consumer satisfaction--Research
<br/><br/><label>Dewey Class. No.: </label>658.812