TY  - BOOK
AU  - Quinn,Michael
AU  - Byron,Lynda
TI  - Superior customer service: the prompt approach to success
SN  - 8120329368(pbk.)
U1  - 658.812 22
PY  - 2006///
CY  - New Delhi
PB  - Prentice-Hall
KW  - Customer relations
KW  - Customer services
KW  - Marketing
KW  - Key accounts
N1  - Includes bibliographical references
ER  -