TY  - BOOK
AU  - Naylor,Mary
AU  - Greco,Susan
TI  - Customer chemistry: how to keep the customers you want-and say "good-bye" to the ones you don't
SN  - 0070587329 (pbk)
U1  - 658.812 22
PY  - 2004///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -