TY  - BOOK
AU  - Mooney,P.Kelly
AU  - Bergheim,Laura
TI  - The ten demandments: rules to live by in the age of the demanding consumer
SN  - 0070583048(pbk)
U1  - 658.812 22
PY  - 2003///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Customer relations
KW  - Customer services
KW  - Customer loyalty
KW  - Consumer satisfaction
N1  - Includes index
ER  -