Mooney,P. Kelly <br/><br/>
The ten demandments :  rules to live by in the age of the demanding consumer/ 
Kelly Mooney with Laura Bergheim 
 - New Delhi :  Tata McGraw-Hill Education,  2003 
 - xviii,266p. :  ill.;  20cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0070583048(pbk)  Rs.195.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services<br/>Customer loyalty<br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812