TY  - BOOK
AU  - Carlaw, Malcom
TI  - Managing and motivating contact center employees: tools and techniques for inspiring outstanding performance from your frontline staff
SN  - 0070587299
U1  - 658.812 22
PY  - 2004///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Call centres
KW  - Personnel management
KW  - Customer services
KW  - Management
KW  - Employee motivation
N1  - Includes index
ER  -