Robinette, Scott <br/><br/>
Emotion marketing :  the hallmark way of winning customers for life/ 
Scott Robinett and Claire Brand with Vicki Lenz; [foreword by Don Hall] 
 - New Delhi :  Tata McGraw-Hill Education,  2004 
 - xvii, 247p. :  ill.;  23 cm. 
<br/><br/> Includes bibliography 
<br/><br/><label>ISBN: </label>0070596190(pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer relations<br/>Marketing
<br/><br/><label>Dewey Class. No.: </label>658.8