TY  - BOOK
AU  - Lowenstein,Michael W.
TI  - One customer, divisible: linking customer insight to loyalty and advocacy behavior 
SN  - 0324301294
U1  - 658.812 22
PY  - 2005///
CY  - Australia
PB  - Thomson
KW  - Customer service
KW  - Customer loyalty
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -