Lowenstein, Michael W.,  1942- <br/><br/>
One customer, divisible :  linking customer insight to loyalty and advocacy behavior / 
Michael W. Lowenstein 
 - Australia :  Thomson,  c2005 
 - xxiii, 214 p. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0324301294  $29.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Customer loyalty<br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812