TY  - BOOK
AU  - Kaufman,Ron
TI  - Up your service! strategies and action seps to delight your costomers now!
SN  - 8188661619
U1  - 658.812 22
PY  - 2007///
CY  - Chennai
PB  - East West Books (Madras)
KW  - Customer services
N1  - Includes index
ER  -