Kaufman, Ron <br/><br/>
Up your service! strategies and action seps to delight your costomers now!/ 
Ron Kaufman 
 - Chennai :  East West Books (Madras),  2007 
 - xxii, 298 p. :  ill.;  21 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>8188661619  Rs. 295.00 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812