TY  - BOOK
AU  - Horrell,Ed
TI  - The kindness revolution: the company-wide culture shift that inspires phenomenal customer service
SN  - 8120335790
U1  - 658.812 22
PY  - 2008///
CY  - New Delhi
PB  - PHI Learning
KW  - Customer relations
KW  - Industrial relations
N1  - Includes index
ER  -