Horrell, Ed <br/><br/>
The kindness revolution :  the company-wide culture shift that inspires phenomenal customer service/ 
Ed Horrell 
 - New Delhi :  PHI Learning,  2008 
 - xxvi, 198 p.;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>8120335790  Rs.450.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Industrial relations
<br/><br/><label>Dewey Class. No.: </label>658.812