TY  - BOOK
AU  - Economy,Peter
TI  - Customer service secrets
SN  - 0070581584 (pbk.)
U1  - 658.812 22
PY  - 2004///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Customer services
KW  - Management
KW  - Customer satisfaction
KW  - Customer relations
N1  - Includes index
ER  -