Economy, Peter <br/><br/>
Customer service secrets/ 
Peter Economy 
 - New Delhi :  Tata McGraw-Hill Education,  c2004 
 - xiv, 150 p.;  23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0070581584 (pbk.)  Rs.195.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management<br/>Customer satisfaction<br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812