DiJulius, John R.,  1964- <br/><br/>
What's the secret? :  to providing a world-class customer experience / 
John R. DiJulius 
 - Hoboken, N. J. :  John Wiley,  c2008 
 - xxi, 320 p. :  ill.;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0470196120  $27.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Consumer satisfaction<br/>Customer loyalty
<br/><br/><label>Dewey Class. No.: </label>658.812