TY  - BOOK
AU  - Daffy,Chris
TI  - Once a customer, always a customer: how to deliver customer service that creates customers for life
SN  - 9788189107987(pbk)
U1  - 658.812 22
PY  - 2010///
CY  - Bhopal
PB  - Indra Pub. House
KW  - Customer relations
KW  - Customer services
KW  - E-Service
N1  - Includes bibliographical references
ER  -