TY  - BOOK
AU  - Carlaw,Peggy
AU  - Deming,Vasudha Kathleen
TI  - The big book of customer service training games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
SN  - 0070590427 (pbk.)
U1  - 658.812 22
PY  - 2004///
CY  - New Delhi
PB  - Tata McGraw-Hill Education
KW  - Employees
KW  - Training of
KW  - Customer services
KW  - Management
KW  - Customer satisfaction
ER  -