Carlaw, Peggy <br/><br/>
The big book of customer service training games :  quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers/ 
Peggy Carlaw & Vasudha Kathleen Deming 
 - New Delhi :  Tata McGraw-Hill Education,  2004 
 - xiii, 209 p. :  ill.;  24 cm. 
<br/><br/><label>ISBN: </label>0070590427 (pbk.)  Rs.350.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Employees--Training of.<br/>Customer services--Management<br/>Customer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812