TY  - BOOK
AU  - McConnell,Ben
AU  - Huba,Jackie
TI  - Creating customer evangelists: how loyal customers become a volunteer sales force
SN  - 0793155614
U1  - 658.8 22
PY  - 2003///
CY  - Chicago
PB  - Dearborn Trade Pub.
KW  - Customers relations
KW  - Relationship marketing
N1  - Includes bibliographical references and  index
ER  -