McConnell, Ben. <br/><br/>
Creating customer evangelists :  how loyal customers become a volunteer sales force/ 
Ben McConnell, Jackie Huba. 
 - Chicago :  Dearborn Trade Pub.,  2003. 
 - x,214 p. :  ill.;  24 cm. 
<br/><br/>Includes bibliographical references and  index. 
<br/><br/><label>ISBN: </label>0793155614  $ 25.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customers relations<br/>Relationship marketing
<br/><br/><label>Dewey Class. No.: </label>658.8