TY - BOOK AU - Kerber,Ronald L. AU - Laseter,Timothy M. AU - Russell,Max TI - Strategic product creation: deliver customer satisfaction from every level of your company SN - 9780070659193 U1 - 658.575 22 PY - 2007/// CY - New Delhi PB - Tata McGraw-Hill Education KW - New products KW - Production engineering KW - Customer services KW - Quality control N1 - Includes bibliographical references and index ER -