Brown, Mark Graham <br/><br/>
Keeping score :  using the right metrics to driven world - class performance/ 
Mark Graham Brown 
 - New Delhi :  Prentice-Hall,  2007 
 - ix, 198 p.;  23 cm. 
<br/><br/> Includes index 
<br/><br/>Bibliography : p. 193 - 194 
<br/><br/><label>ISBN: </label>8120331109  Rs.350.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Evaluation<br/>Industrial efficiency--Evaluation<br/>Customer services--Evaluation<br/>Job satisfaction--Evaluation
<br/><br/><label>Dewey Class. No.: </label>658.812